Terms and conditions

Toolsrus.co.uk is owned & operated by:

Industrial Supplies Direct (Telford) Ltd
Unit 19
Heath Hill Industrial Estate

Terms & conditions

Toolsrus.co.uk operates under trade only terms and conditions as business to business including sole traders & local authorities. No other warranties either expressed or implied by law are made with respect to these goods.


You confirm that you are purchasing the goods in your basket and that you will pay for these goods in full. If you have selected an offline order you confirm that it is your intention to purchase these goods and that you will dispatch payment without delay. Our terms and conditions may change at any time and you accept that it is your responsibility to check these prior to making a purchase.

Product Descriptions & Specifications:

All product specifications on this site are provided “as is”. Manufacturers are entitled to change product specifications without notice. Industrial Supplies Direct (Telford) Ltd are not responsible for such changes, nor shall we be held responsible for any errors or omissions resulting from incorrect specification information. You should confirm that the product you are ordering has the specification you require and we cannot issue refunds or compensate for purchases made in error or because a product does not provide features/specification which you require or because the image on this or any site varies from the appearance of the product you purchase. Whilst we try to be as descriptive and as helpful as we can when describing an item over the phone, any decision to purchase is your own, if an item is ordered and is not what you expected or is not the quality that you expected, you will still be liable to pay any necessary carriage charges should you wish to return the item, despite what any member of our sales team may have said to you on the phone. Where any questions with regards to the quality of an item are asked will be answered taking the price of the item into account . It is advised that you make your own decisions on quality before ordering as quality is subject to opinion.


Heavier Items

Some of the products we sell are larger and heavier than 20kg so standard set delivery costs will not apply. We

reserve the right to levy a carriage surcharge in some circumstances,

but we will notify you to obtain agreement of this increased cost prior

to confirmation and despatching your order.

Delivery Times:

Orders Placed By Phone:

Supply of goods:

Non-supply of goods:
In the event that we are unable to supply ordered goods, Industrial Supplies Direct (Telford) Ltd shall in no way be liable for any consequential loss incurred through delays in supply or failure to supply. No compensation shall be payable. All products are supplied subject to availability. We are not liable for any damages or inconvenience caused by actions or activities which are beyond our control including, but not limited to, lack of product availability from suppliers, damage caused through misuse or courier damage or defective manufacture of products which we supply.

In the event that the buyer wishes to cancel an order, before it has been received by the buyer cancellation free of charge is only possible if the order has not been processed, this is usually very soon after the order has been placed. If the goods have been despatched by a supplier, you may be liable to a re-stocking fee, which varies depending on brand. If the goods have been despatched either by Industrial Supplies Direct (Telford) Ltd or by a supplier going direct to the buyer, it is not possible to cancel this order as it will be with the courier or in transit. Any cancellations made after goods have been despatched will be liable for a re-stocking fee and carriage charges cannot be refunded. We reserve the right to determine when the order is “processed” & when it is “despatched” even if you have not been notified of this. We reserve the right to hold payment for a cancelled order for up to seven days after the order has been cancelled.

It is for you to ensure that the person who signs for the goods is entitled so to do. We cannot be held responsible for any loss incurred once delivery to the address you have specified has been made, nor are we responsible for the goods being accepted by the incorrect recipient at the receiving address. Goods must be inspected before being signed for to ensure they are the correct goods and are free from damage. If goods are signed for and then later reported damaged we reserve the right to refuse full refund based on that damage may have been caused after receipt of goods.

Goods may only be returned by specific prior arrangement and, excluding our error or if a manufacturing defect is discovered within the first 30 days, at your own cost. Goods are subject to prior inspection by either us or our suppliers before any refund is given. Return of any goods that have been bought in error or are not suitable, where the buyer wishes to return them may be liable for a re-stocking fee. Also, when refunds are given, the refund will be for the value of the goods and delivery charges cannot be refunded.


Special offers:

Order acknowledgement:

Delivery/ Receipt of goods:

Damage liability:

Your order:

You accept that any information you supply to us is subject to checking and approval to confirm its validity and that we may carry out any checks which we feel appropriate including, but not limited to, Credit Card address checks.

Once goods are delivered you agree that you have accepted them and, once they have been opened and/or used, you acknowledge that they have been supplied in an acceptable condition and are satisfactory. This excludes issues which cannot be foreseen until such actions are taken including the discovery of a fault.

False Charge Backs:If you request a chargeback from your bank and the bank does not find in your favour, we will charge you the full chargeback fee as charged to us by the bank, plus £250 for our legal expenses.